Tenant Services
Maintenance Request
Report a maintenance issue at your rental property. We respond to all requests within 24 hours.
🚨 Is this a maintenance emergency?
Gas leaks, flooding, no heat/AC in extreme weather, electrical hazards, or security issues — call immediately.
Step 1
First — is this an emergency?
Call immediately if you have any of these:
💧Active water leak or flooding
🔥Gas smell or suspected gas leak
⚡Electrical hazard or sparking
🌡️No heat or AC in extreme temperatures
🚿No hot water
🔒Broken lock or compromised security
🪣Sewage backup or overflow
🏚️Structural damage affecting safety
Not an emergency?
Use our online form for non-emergency maintenance issues. We respond within 24 business hours and schedule repairs as quickly as possible.
Response times
Emergency
Call 813-995-7670
Immediate
Urgent
Same or next business day
24 hours
Standard
Scheduled with vendor
3–5 days
When available
Next available appointment
1–2 weeks
What happens next
1You receive an email confirmation of your request
2Our team reviews and assigns a vendor
3Vendor contacts you to schedule
4Work is completed and inspected
5You receive a completion confirmation